Complaints and compliments

Complaints

The Sydney Catchment Authority (SCA) has a complaint handling policy and procedure which sets out steps to resolve complaints from our customers and the community by providing a solution or negotiating an agreed course of action. We welcome feedback as it helps us to improve the way we do our business.

The SCA aims to:

• effectively respond to complaints and resolve them
• treat each complaint in a fair and equitable manner
• increase satisfaction levels from any of our functions or services provided to our customers and members of the community
• improve our business based on the information we receive from complaints.

Compliments

If you have a compliment about the SCA or any of our staff we would like to hear from you. Knowing what we are doing well helps us improve as an organisation.

The SCA will ensure that any complaints or compliments received are treated confidentially and are protected according to the Privacy and Personal Information Protection Act 1998.

You can download a brochure which sets out how to make a complaint or offer a compliment, or contact us in any of the following ways:

By email at info@sca.nsw.gov.au

By telephone on 1300 SCA GOV (1300 722 468)

By fax to (02) 4725 2599

In person to:
SCA Head Office
2-6 Station Street, Penrith

In writing to:
Chief Executive
Sydney Catchment Authority
PO Box 323
Penrith NSW 2751